IT Help Desk Specialist

HomeServices Lending, LLC – West Des Moines, IA

Location: West Des Moines, IA

A great Job. A better Career. Our goal is not just to provide you with a job, but to help you develop your career.

HomeServices Lending, LLC (NMLS ID# 490683) a Berkshire Hathaway affiliate with a national lending footprint, has an opening for an IT Help Desk Specialist in our Information Technology department, located in our corporate office in West Des Moines, IA.

The IT Help Desk Specialist will be responsible for answering phone calls and emails as first level support to assist with employees’ system issues including passwords, general application issues, general computer issues and some mobile device support. 

The ideal candidate will have certification in one or more of the following; A+, MCP and/or Microsoft Office (equivalent work experience and education will be considered) and a minimum of one year of Customer Service experience, with demonstrated competency in Microsoft Office products and troubleshooting techniques, general computer troubleshooting skills including printing issues, boot up, network connectivity and password resets and taking initiative.  The ideal candidate must possess a high level of oral and written communication skills, analytical and problem-solving skills, be highly motivated, have a high level of commitment to customer service and ability to support others who are remote from the office.  The candidate must also be team orientated, have the desire to learn new skills and takes initiative to solve problems on their own.  Any knowledge of Mortgage of Real Estate Industry is a plus, but not required. 

We offer a professional and challenging work environment with great benefits. We are focused on continuous investment and support and have the stability and growth opportunities that allow you to flourish in your career.

To learn more about HomeServices Lending, LLC career opportunities, visit our career page at: https://careers.homeserviceslending.com/careers

HomeServices Lending, LLC is an Equal Opportunity Employer

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HomeServices Lending, LLC is an Equal Opportunity Employer.